We are seeking an IT Support Officer to deliver technical support, manage cloud-first IT systems, resolve issues, implement solutions, and ensure seamless client service with strong troubleshooting and a growth-oriented mindset.
Main Duties/Responsibilities
- Deliver responsive technical support, managing help desk tickets with professionalism and urgency
- Deploy, configure, and troubleshoot end-user devices through cloud-based management platforms
- Develop and maintain department policies and processes
- Partner with vendors on system implementations, upgrades, and technology migrations
- Maintain clear IT documentation and ensure compliance with legal sector security and data protection standards
Qualifications
- University degree in Computer Science, Information Technology, Computer Engineering, or relevant subject
- 2 + years of relevant experience in similar position
- Extensive hands-on experience with Microsoft on-premises and cloud technologies, including Active Directory, Office 365, Azure, Exchange, SharePoint, OneDrive and Office
- Certifications such as Microsoft Azure Fundamentals, Microsoft 365 Fundamentals
- Industry certifications in cloud technologies or IT service management
- Demonstrable IT support experience with ticketing systems
- Proficiency with cloud-based productivity platforms and collaboration tools
- Experience managing devices through enterprise mobility and endpoint management solutions
- Strong troubleshooting and problem-solving skills across modern Windows environments and remote access technologies
- Understanding of cloud identity management and conditional access controls
- Knowledge of cybersecurity frameworks, GDPR compliance, and legal sector confidentiality requirements
- Exposure to AI-driven legal technology platforms
- Exceptional communication skills with the ability to translate complex technical concepts into clear, user-friendly language
- Customer-focused mindset with strong prioritization abilities
An attractive remuneration package and benefits will be given to the successful applicant.
Interested applicants should send their CV and cover letter to [email protected]. Please read our privacy notice before applying.